Keith Macksey 105 Arlen Park Place Holly Springs, NC 27540 maximouse@msn.com

Primary Phone:919-372-9790 Fax:800-360-9732 URL: http://www.keith-macksey.com

HR/Organizational Learning & Development Consultant

EXPERIENCE	04/2007 - present	The Pantry	Sanford, NC
	Manager of Talent Acquisition & Development
	Oversee Company recruiting and hiring function Responsible for all aspects of performance measurement, assessment and reporting Company-wide Design and provide on-going and transitional learning and development processes & programs to Associates Design, implement and manage succession planning processes Company-wide Began and maintain employee engagement initiative, Company-wide. Designed and conduct semi-annual survey, report results to key stakeholders, facilitate action planning sessions Act as internal consultant to drive performance improvement within and among key workgroups and departments
	06/2006 - 4/2007	The Pantry	Sanford, NC
	HR Field Investigator
	Investigate and resolve employee relations issue, esp. focusing upon compliance with State and Federal employment law Provide preemptive employee relations training to employees, managers and staff
	03/2003 – 06/2006	Dollar General	Butler, PA
	Regional Field Trainer
	Deliver new manager training courses focusing upon DG's proprietary retail management processes and procedures Deliver internal "shrink awareness" workshops Responsible for maintaining integrity of all aspects of retail management, including: inventory, receiving, recruiting/staffing (esp. compliance with State and Federal employment law)
	11/2001 - 12/2003	University of Phoenix Online
	Adjunct Faculty
	Online instructor of the following courses: Communication Skills for Career Growth Written Communication Interpersonal Communication Skills Essentials in College Writing Diversity Issues in Communication Communications in the Virtual Workplace
	04/2001 – present	ELC, Inc.	Orlando, FL
	President
	Training consulting services – providing expertise in instructional design, program development, performance management and eLearning initiatives
	11/1997 – 04/2001	ADVO, Inc.	Windsor, CT
	Director, Distributed Learning & Information
	Oversaw team that collaborated with Corporate HR Service Groups (Associate Development/Benefits/Compensation/Employee Relations) and HR Field associates to lead strategic direction of all technologically distributed learning and information Designed and launched first Corporate online learning website Conducted needs/gap analysis for Sales regions; leading to design and facilitation of sales/prospecting training company-wide Consulted internally as team coach. Provided research and strategy for implementation of e-solutions to developmental and collaborative work processes Oversaw negotiation/purchase and implementation/deployment of online learning management system used in EEOE compliance, skill-based pay initiatives and Associate development Negotiated and contracted for use of Webex - 'virtual meeting room' increasing efficiency company-wide (eliminating time/distance barriers, reduce travel costs) and decreasing project cycle time for all departments and teams Proposed and oversaw eventual conversion of Company job descriptions for online use Negotiated/purchased and launched iCal - online group activity calendar in use Company-wide Facilitation responsibilities included: Triple S (company-wide quality improvement initiative) · New Employee Orientation Sessions · Online Software Classes (via Webex)· Team Training · Project Management Skills · Sales Training Budget responsibilities up $100,000 annually

11/1996 - 11/1997	Hard Rock Cafe, Int'l	Orlando, FL
Director, Int'l Leadership/Management Development
Designed and oversaw "Leadership Pathways" a 90 day self-directed, development opportunity part of the School of Hard Rocks (HRC’s Corporate University) Generalist, hired to provide expertise in training, organizational development, performance management, and human resource strategy Designed and implemented 360° feedback system for ‘Pathways’ participants Authored and distributed multimedia, interactive training titles using CD-i (Compact Disc Interactive) platform Compiled and oversaw "W.A.K.R." - The School of Hard Rocks On-line Resource Center Designed and oversaw best practices bulletin board on HRC intranet

10/1993 - 11/1996	Walt Disney World	Orlando, FL
Manager, Crossroads to Leadership Team/Disney University
Part of team that oversaw design, development and implementation of the in-house leadership development process made available to all WDW Cast Members – "Performance Excellence"

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EDUCATION	4/1981	University of South Florida	US-FL-Tampa
	Master's Degree
	Organizational Communication & Development Included course work and thesis on Group Dynamics, Organizational Dynamics, Team Effectiveness, Research Methods

4/1979	University of South Florida	US-FL-Tampa
Bachelor's Degree
Speech Communication/Comparative Religious Studies

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AFFILIATIONS	1/2000 - Present	International Society for Knowledge Management	Member
	7/1999 - Present	Microsoft Developer's Network	Member
	5/1999 - Present	International Society for Performance Improvement	Member
	2/1996 - Present	American Society for Training & Development	Member

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SKILLS	Skill Name	Skill Level	Last Used	Experience
	HTML, Flash Authoring	Advanced	Currently used	2 years
	Instructional Design	Expert	Currently used	12 years
	Platform skills	Expert	Currently used	23 years
	PC Literate	Expert	Currently used	15 years
	Performance Coach	Advanced	Currently used	9 years
	Project Management	Advanced	Currently used	8 years

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REFERENCES

Available Upon Request

ADDITIONAL INFORMATION

Additional Development · 350 Hours – LifeSpring, Inc – Basic, Advanced, Leadership and Mastery courses – began 1985 · Proficient all MS Office and Authoring software · Certified instructor DiSC – Carlson Learning · Certified instructor DDI – Development Dimensions International - Management Development Curriculum · Certified instructor – Redirecting Children’s Behavior – INCAP, Inc. – Certified by Masie Center "Skills for eTrainers" Workshop